Assistant Director, Financial Aid

The Office of Student Financial Aid Assistant Director will have a number of primary responsibilities, including providing counseling, need analysis and packaging for a section of students based on alphabetical distribution. The Assistant Director serves as a primary financial aid relationship contact for assigned students and advises students and families about the financial aid application process, financial aid eligibility, treatment of unusual and extenuating circumstances, and financial aid programs. The Assistant Director will also administer one or more aid programs, processes, or functional areas, as assigned by the Executive Director of Financial Aid, with responsibility for activities that may include student eligibility, awarding, disbursement, award adjustments, reconciliation, reporting, compliance, and coordination with other components of a student’s financial aid package. The role supports effective stewardship of financial aid operations through appropriate documentation, cross-training, backup coverage, and process improvement, and partners across University departments to support accurate, timely, and compliant administration of financial aid. 

Selection preference will be given to candidates with the ability to work independently, and collaboratively on a team in a professional manner; with the ability to plan and carry out the essential functions of the role; with a strong commitment to student service; the flexibility to adapt and respond to the needs of a diverse constituency and evolving office priorities; and excellent communication, analytical, and problem-solving skills. 

The AD will perform most job duties in an office setting on the University campus in Winston-Salem, North Carolina, and by remote modes according to departmental and university needs.